Return Policy

Buy with Confidence. Our Return Policy Guarantees 100% Customer Satisfaction.

At Turk Rugs, we are fully committed to customer satisfaction. We encourage every customer to ask questions and explore the details of each rug before making a purchase. While we strive to describe our products as accurately as possible, we understand that nothing compares to seeing how a rug truly feels and fits within your own space.

To support a worry-free experience, we offer a returns policy in case the rug you select does not turn out to be the right match.

Eligibility

- Rug must be sent to us within 14 days after the rug is delivered.
- Rug must be sent to us in the same condition that it was delivered to you i.e. it must not be damaged, washed, altered or soiled.

Easy Return Process

1. Contact us through our contact us page or email us directly at support@turkrugs.com with your Order number.
2. We will send you an email with the return shipping information.
3. Wrap the rug in its original packaging or equivalent.
4. Follow the information sent to you in the email.

Shipping

While we offer free shipping for all customers regardless of where in the world they may be, we cannot offer the same for returns. Customers will be responsible for all shipping and insurance charges in addition to import duties and taxes the rug is subjected to once it enters Turkey.

Refund Details

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund subject to our eligibility conditions. We will then refund your money minus the cost we paid for shipping the rug to your address.

Refunds will be made through the original payment method used. Please be guided that payments to Turk Rugs and refunds from Turk Rugs are all processed through PayPal.