Return Policy

Buy with Confidence. Our Return Policy Guarantees 100% Customer Satisfaction.

We at Turk Rugs have been completely committed to customer satisfaction which is why we encourage customers to ask questions to know the rug deeply before making a purchase. We do our best to describe our products accurately, but we know that nothing can beat seeing the actual rug as it blends in your place.

We want our customers to be able to buy with confidence, and so we have a returns policy in case things don't work out with the rug you choose.

Eligibility

  • Rug must be sent to us within 7 days after rug is delivered.
  • Rug must be sent to us in the same condition that it was delivered to you i.e. it musn't be damaged, washed, altered or soiled.

Easy Return Process

  1. Contact us through our contact us page or email directly the sales person who assisted you with your purchase.
  2. We will send you an email with the return shipping information.
  3. Wrap the rug in its original packaging or equivalent.
  4. Follow the information sent to you in the email.

Shipping

While we offer free shipping for all customers regardless of where in the world they may be, we cannot offer the same for returns. Customers will be responsible for all shipping and insurance charges in addition to import duties and taxes the rug is subjected to once it enters Turkey.

Refund Details

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund subject to our eligibility conditions. We will then refund your money minus the cost we paid for shipping the rug to your address.

Refunds will be made through the original payment method used. Please be guided that payments to Turk Rugs and refunds from Turk Rugs are all processed through Paypal.



  • Love the rug, it arrived fast and in very clean well kept vintage condition, colors are also accurate to the pictures. Looking forward to order from this shop soon :))
    Liana
    Costa Mesa, CA, United States
    Simply beautiful! My husband and I are so glad we bought this rug! It's even more gorgeous in person than in the photos, the seller offered great customer service and communication throughout the buying process, and the shipping was fast! I definitely recommend this shop!! :)
    Julia
    Vancouver, BC, Canada
  • Beautiful rug, completely makes the room and great quality. Great seller to do business with and fast shipping, will buy from this shop again.
    Dustin
    Atlanta, GA, United States
    Love this flat weave rug. Needed something under foot for the bath and it's perfect. I am a big fan of nice simple textiles that are hand woven. Thank you so much for being so expeditious and the pillow cover is lovely. I will fill it and it will be part of my decor.
    Nancy
    Santa Fe, NM, United States
  • Excellent communication regarding questions. So pleased with the rug!!!! Very fast shipping. Would order from this shop again.
    Alyssa
    San Clemente, CA, United States
    Very pleased with the rug I ordered. Beautiful, as described, and shipped incredibly quick from Turkey. Buy with confidence. The rug I ordered didn't incur any customs costs. I'm sure you can look up specifics on the customs fees if this is a concern.
    Lauren
    Seattle, WA, United States
  • Item was exactly as described, and seller was very quick to respond and ship. The rug is so beautiful, and definitely worth the money! I will be buying from this shop again!
    Amanda
    Morton, IL, United States
    Rug is perfect. Fits right in my entryway hallway and is the perfect bright color to prepare everyone for the rest of the bright colors in my apartment. Good quality, not worn or faded or pilling.
    Emma
    Norfolk, VA, United States
  • My client LOVE this rug. The colors are stunning and the quality is excellent. A quick shipment and wonderful experience. Thank you!
    Jess
    Los Angeles, CA, United States
    Very impressed with quality of my rug, the fact that it is one of a kind and also wonderful customer service received! I was a first time customer but I will be back very soon. Great seller!
    Shelley
    Sydney, NSW, Australia
  • Love love love my new rug! The shipping was fast, and the quality is excellent. I'm just looking for an excuse to buy another one!
    Kristin
    Nashville, TN, United States
    Super quick shipping and excellent response time. My rug is everything I dreamed and more, highly recommended!
    Shelby
    Charleston, SC, United States
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All Rights Reserved.
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